Finding the right company for residential HVAC repair near you can be hard. The capabilities of heating and cooling system contractors vary. Depending on the size of your home, your requirements can differ significantly from those of another household. Simply searching for the “Best HVAC contractor near me” doesn’t always help. You must dig deeper into each company’s experience, expertise, and reputation to know you’ve found the right one.
Here are a few steps to approaching the process and finding the best residential HVAC repair company to meet your needs:
Know What Services You Need
If you’re looking for an HVAC services provider, chances are you’re seeking help with one of these top three services:
- Installation: If it’s time to replace your HVAC unit, look for a contractor that’s familiar with your type of system or the one you want to upgrade to. They should be open about helping find the right unit for your home and be able to dispose of old materials, connect the new system, and do operational and safety checks.
- Routine Maintenance: Ideally, you should have a maintenance plan with the company that installed your HVAC system. But not all contractors stay in business and other things can change. If you’re looking for a new maintenance company, make sure they replace the air filter, check for leaks, clean ductwork, and test and refill refrigerant levels.
- Repairs: Some HVAC technicians have a broader range of experience with repairs, while others are less experienced and focus on smaller tasks. Read the company’s website and ask them directly about what types of repairs they do. Explain your situation to get an idea if they can help. Also, inquire about emergency services, billing rates, and turnaround time for replacement parts.
Review the Contractor’s License and Certifications
Given the complexity and cost of your HVAC system, it should only be serviced by a licensed professional. Make sure the contractor is licensed by the state where it does business. Once you get its license number, you can verify it with a state labor department or other professional agency. At Call the Whale, in addition to being state-licensed, we have technicians who are NATE-certified and certified by the U.S. Environmental Protection Agency.
Research Staff Experience and Training
HVAC systems are more diverse and sophisticated than ever before. They are also more energy efficient. Rapidly advancing technology means HVAC technicians must undergo continuous training. Look for companies with factory-certified technicians who receive continuous education from their employers. Knowing they are aware of the latest industry trends, equipment, and repair/installation methods can provide you with peace of mind.
Obtain References and Referrals
Even with all the digital resources and review websites available today, word-of-mouth advertising is still one of your best tools. The most effective way to obtain an unbiased review is to ask someone you know.
Has a friend, neighbor, or family member recently needed a residential HVAC company near you? Most people will openly criticize a company that provides poor service. But if they praise a contractor for their AC or heating repair or installation work, the provider should deliver the same level of service to maintain its track record.
You can even ask the contractor itself for references and speak to past clients directly. Checking with the Better Business Bureau is another option. It lets you see the company’s rating with the BBB and the types of complaints that have been published.
Request an In-Home Evaluation
A technician or representative should visit your home to evaluate your HVAC system before providing a repair quote. Only with a direct assessment can they accurately troubleshoot and diagnose the problem. They can also identify the best way to fix it.
If your HVAC unit needs a major repair or is near the end of its life, you can receive advice on replacement. For example, an experienced contractor can perform a load calculation to determine the ideal-sized unit and explore more energy-efficient options.
Ask About Special Offers, Rebates, and Other Deals
In the HVAC industry, cheaper isn’t usually better. However, a reputable contractor should provide some opportunities to save and make your investment more affordable. They may provide:
- Access to rebates from top brands
- Discounts and sales on the latest equipment
- Insights into tax credits and other incentives
Call the Whale for High-Quality Residential HVAC Repair Near You
Our certified HVAC technicians can provide any type of repair. Is your AC not turning on, providing cool air, or sounding right? Are some rooms too hot or too cold? We can quickly find the reason and determine how to resolve it. Discounts, specials, and financing are available. To get a quote or request service in our Vermont service area, contact us online, and we’ll quickly address your repair, maintenance, or installation needs.
